Privacy Policy

Privacy Policy

Privacy statement Subject support or the “Company” is committed to protecting the privacy of your information. This Privacy Statement describes Subject Support information practices and applies to the website and all products and services offered by Subject Support.


Web Sites Covered:


This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement: (referred to “the Company’s Web sites”).   Applications may be posted by the Company and third parties. When applications are posted by The Company, this Privacy Statement applies. When applications are posted by third parties, the privacy statement of the third party applies, and this Privacy Statement does not apply.   The Company’s Web sites may contain links to third party Web sites. The Company is not responsible for the information practices or the content of such third party Web sites. The Company encourages you to review the privacy statements of third party Web sites to understand their information practices.


Personal Information:


The Company offers a variety of services that are collectively referred to as the “Service.” The Company collects information from individuals who visit the Company’s Web sites (“Visitors”) and individuals who register to use the Service (“Customers”).   We may collect personal identification information from Visitors in a variety of ways, including, but not limited to, when Visitors visit our site, register on the Web site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Web site. Customers may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Visitors and/or Customers only if they voluntarily submit such information to the Company. Visitors and Customers can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Web site related activities and Company services.   When expressing an interest in obtaining additional information about the Service or registering to use the Service, The Company requires you to provide the Company with contact information, such as name, educational establishment name, address, phone number, and email address (“Required Contact Information”). When registering to use the service you may also need to provide additional information, such as credit/debit card details, and the card registered address (“Billing Information “), once processed this data is deleted by the Company. Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data about Subject Support Customers.”   As you navigate the Company’s Web sites, The Company may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, the type of computer used to connect and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).


Use of Information Collected:


The Company uses Data about Visitors and Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Service.   The Company may also use Data about Visitors and Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in Subject Support, the Service, and to send you information regarding the Company and its partners, such as information about promotions or events.   Subject Support uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information in combination with Data about Customers to provide personalized information about the Company.   In summary the Company will use Data about Subject Support Customers in the following ways :


To personalise user experience:


The Company may use information in the aggregate to understand how our Visitors and Customers as a group use the services and resources provided on Web Site.


To improve our Web Site:


The Company may use feedback Visitors and Customers provide to improve our products and services.


To run a promotion, contest, survey or other Site feature:


To send Visitors and Customers information they agreed to receive about topics The Company thinks will be of interest to them.


To send periodic direct and digital mail:


The Company may use the educational establishment business email address or establishment contact details to send Customers information about The Company services and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If Visitors or Customers decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time Visitors and/or Customers would like to update their subscription preferences or unsubscribe from receiving future emails, The Company will include detailed instructions at the bottom of each email.


Web Site Navigational Information:


The Company uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information the Company may collect and how the Company may use this information.   Cookies   The Company uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, The Company’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your Web browser. Unless you choose to identify yourself to The Company, either by responding to a promotional offer, opening an account, or filling out a Web form, you remain anonymous to the Company.   There are two types of cookies: session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.   If you have chosen to identify yourself to Subject Support, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Service and to process your online transactions and requests. Session cookies are required to use the Service.   The Company uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s Web sites. When you purchase the Service or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Service.   Subject Support may use information from session and persistent cookies in combination with Data about the Company Customers to provide you with information about the Company and the Service.


Web Beacons The Company uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, The Company may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. The Company uses Web beacons to operate and improve the Company’s Web sites and email communications. The Company may use information from Web beacons in combination with Data about The Company Customers to provide you with information about the Company and the Service.   IP Addresses   When you visit Subject Support Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personally identifiable information. For example, uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites. The Company also collects IP addresses from Customers when they log into the Service as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.   Third Party Cookies   From time-to-time, The Company engages third parties to track and analyse non-personally identifiable usage and volume statistical information from individuals who visit the Company’s Web sites. The Company may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it. This Privacy Statement does not cover the use of third party cookies.


Public Forums, Refer a Friend, and Customer Testimonials:


Subject Support may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personally identifiable information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. The Company is not responsible for the personally identifiable information you choose to submit in these forums.   Subject Support posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. Subject Support obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.


Sharing of Information Collected:


The Company may share Data about the Company’s Customers with the Company’s agents so that these agents can contact Customers and Visitors who have provided contact information on our behalf. The Company may also share Data about the Company Customers with the Company’s agents to ensure the quality of information provided. Data about the Company’s Customers will only be shared where customers have registered to use a Service from the Company. The Company does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.   The Company reserves the right to disclose personally identifiable information of the Company’s Customers or Visitors if required by law or if the Company reasonably believes that disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.


Communications Preferences:


The Company offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may specify your communication preferences here.


Correcting and Updating:


Customers may update or change their registration information by editing their user or organization record. To update a user profile, email


Customer Data:


The Company Customers use the Service to host data and information (“Customer Data”). The Company will not review, share, distribute, or reference any such Customer Data. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of The Company Master Subscription Agreement, or as may be required by law.


Data Storage:


All Customers data will be stored within the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that Customers data is treated securely and in accordance with this privacy policy.




The Company uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data   Because the Company uses the Service to maintain Data about the Company Customers, this information is secured in the same manner as described above for Customer Data.   The Company adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


Changes to this Privacy Statement:


The Company reserves the right to change this Privacy Statement. The Company will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at the time the change takes effect.


Your acceptance of these terms:


By using this Web site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Web site. Your continued use of the Web site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting Us:


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, please contact us at:   Subject Support PO Box 251, Liverpool, L26 6WA


This document was last updated on 1st August 2018