Subject Support reserves the right to cancel any advertised course if deemed necessary by the company.
We regret that any expenses incurred other than the course fee, cannot be reimbursed. We strongly advise you to wait for your joining instructions before making travel arrangements or to contact us via email email@example.com to check details.
If a course is oversubscribed Subject Support will offer you another venue or date if available, but you are not obligated to accept an alternative. We will do our utmost to offer another suitable course.
Your joining instructions, containing venue directions and timings will be sent no less than 7 days before the course. If for any reason your joining instructions are lost or misplaced please contact us immediately and we will resend the information to you.
If you have any special access needs or specific dietary requirements, please contact us as soon as possible so we can endeavour to meet your needs on the day.
Please note, the venues are subject to change. On the rare occasion where a venue change is necessary, Subject Support will provide a venue within the same area. Please read your joining instructions carefully to see the final and correct venue directions.
Please note that Subject Support accept no liability for any accidents or losses that occur at course venues.
You should receive a confirmation email within on the day of your application. If you have not received this then please contact us immediately via the contact page on the website. Do not leave this until the last minute.
Please contact us via the contact page and we will confirm if you are booked on a course and then send you a replacement map.
Yes, when placing your order through our website, select the “Pay with WorldPay” option.
We aim to send invoices seven days prior to the course running.
We prefer not to receive cheques alongside orders as this can cause delays and can cause problems if an order cannot be fulfilled.
We aim to send an invoice out around even days before the date of the course, for any places booked prior to this time period. Otherwise an invoice will be sent when a course is booked, or just after a course runs.
Our preferred method of delivery is e-mail to your finance department at the school. We can, however, send invoice by post if requested again addressed to the school’s finance department.
We normally request payment upon receipt of invoice, allowing 30 days for your centre to pay. This can be made by BACS or cheque. A remittance advice is required for both payment methods. For any BACS payments, we can accept a remittance advice by post or email
We will endeavour to accommodate centres with any requests for an early invoice (prior to four weeks before course date), if a centres wishes to pay early or requires an early invoice for budgeting purposes.
Use the ‘forgotten password’ option. Please provide the email address you originally registered with and you will immediately receive a password reset email. Please make sure to check spam/trash email folders for the password reset email.
Please email us firstname.lastname@example.org and we will verify your account before arranging the safe return of your username and password.
Yes, you have to register on the site to be able to make an order.
The name, location and other details related to the venue will be sent via email to the email address given on the course booking form after a booking is made.
These will be contained in the event joining instructions that we send you in advance of the event.
Some of our courses do require delegates to bring specific equipment. If this is the case, information regarding these requirements will be sent to delegates prior to the course running.
You can cancel a booking via email email@example.com . You will be sent email confirmation of your cancellation request. Please note that there are late booking cancellation fees. For more information, see our terms and conditions in the booking confirmation email you received when the booking was made.
All of our conference venues provide a vegetarian option as standard but if you have a more specific dietary requirement, please let us know and we will be happy to try to accommodate your request.
All of our courses are practical and hands-on so smart, casual and comfortable clothes are recommended.
All of our courses take place in venues with parking facilities at, or at least close to, the venue. Some of our venues offer reduced rates to Subject Support delegates.
An email will be sent to the email address supplied upon booking, seven days prior to the running date of the course.
Subject Support’s finance department will invoice your school directly. This usually takes place approximately one week prior to the course running date. Payment can then be made via BACS transfer or cheque. If you have any special invoicing requests (i.e. early invoicing) please contact our finance department who will be happy to assist you.
If you would like to discuss any of the course content with the trainer prior to making a booking, please send your enquiry to firstname.lastname@example.org where this will be passed onto the trainer and he/she will contact you directly.